I just ran into this today and I got taken to the woodshed. I have been killing myself trying to get a job out for my new client and then BAM! He says… “What do you mean that you are ready to go, we are not ready?”
With the kind of projects I work on that tells me that the last two weeks and the three other people involved on this project have just wasted a whole lot of time and money. So how high should you jump when the client or boss calls?
Let me tell you what I used to do. This is my tried and true method of jumping through the hoops. When the boss calls maybe just maybe you should wait at least a day before jumping. The reason, things change and you could spend an entire day on stuff that doesn’t matter – i.e.: Busy Work!
Sales organizations have no time for busy work. This is typically the only revenue producing group in the entire company. As an ex sales manager DO NOT SEND ME BUSY WORK… I will ignore it and go about my day.
How high should you jump? Well this past week I moved away from my tried and true method of waiting at least a day before jumping. This was a new customer and I have the staff and the contacts to get the job done. The client was hot on the subject. Then, BAM! I just got burned.
If you have a hyper boss or a hyper customer you will do yourself a world of good by just waiting at least 5 minutes, 15 minutes or even 1 day before acting on what ever just popped up in their heads. Hyper people make bad decisions. STOP let the situation come to you and then proceed.
This is 20+ years of experience talking. You have to wait before firing off that email to your team, or you will be taken to the woodshed. Right now the beating stings but by tomorrow I will use my 20+ years of experience to get everyone back on track.
David Peterson – President: Atlanta Sales and Consulting
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